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Frequently Asked Questions
1. How do I deposit money to my account?
Go to "Deposit", choose a method, follow the instructions to make payment, then click "Payment Completed".
2. How long does it take for my deposit to appear?
Once system approves your deposit, your balance is updated instantly.
3. Can I withdraw anytime?
Yes, withdrawals are allowed anytime. Once system verifies your info, you receive funds on the bank you enterd.
4. What methods can I use to withdraw?
MTN Mobile Money, Airtel Money, or Bank Account.
5. How do I contact Lovanda?
Go to "Contact Us" page from menu then contact us on WhatsApp,Email or Telegram shown on the page or simply send us a direct message.
6. How do I unlock a girl's contact?
Click "Pay 5000 Rwf" below her image. If you have enough balance, the number appears.
7. What do I do after unlocking a girl's number?
Call that number or send it a message on whatsapp throught the link we show you on our platform. don't worry the girl is aware of the deal! you just need to tell her you got her number from Lovanda
8. Can I post myself if am the girl and want to offer sex services?
Yes, go to "Publish Yourself", from menu or click big + button and fill out the form, upload attractive pictures of yours and then upload one image of yours directly from your phone's camera app to confir you are the real person. if the provided info is valid the system will allow you to post they you can start finding customers.
9. What is the commission fee?
is the amount of money the platform charges you to connect with a girl.
10. How do I send money to another user?
To send money for free using lovanda, Click "Send Money" from menu, enter the username and amount, confirm your transfer, and you will get confirmation email.
11. Can I see my transaction history?
Yes, go to "View Transactions" from menu to see all your deposits, transfers, and withdrawals.
12. Can I edit my profile?
Yes,click menu,then go to Profile to update name, photo, or password.
13. Is my phone number shown publicly?
No. A girl's number is only shown after payment by a user. Privacy is respected.
14. Can I upload more than 1 photo?
Yes. Each girl can have up to 4 swipable photos for better display.
15.What Can I do if my deposit delays?
If not your deposit takes longer, you can click "Deposit" again and re-submit payment proof.
16. What happens if my withdrawal is rejected?
The amount is added back to your balance and you’ll be notified to correct the details.
17. Can I use international numbers?
Yes if it's one the supported countries.
18. How do I change my password?
Go to "Menu" and click "Change Password".
19. Can I earn from referring people?
Referral features are coming soon. Stay tuned!
20. where do I find Video call services?
Go to "Menu" click "video call services" choose your favorite girl, you must pay her the full amount on lovanda.
21. Can I offer Video call services?
yes! if you are a girl! click on uplad youself on top-right of video call services page and kindly follow rules.
22. How am I safe with paying first on Video call services?
Since you pay the girl on lovanda, the girl will only be able to withdraw the fund when you confirm you got serviced the way you agreed.